Returns & Refund Policy

At AGM Mobile Official Store, we stand behind the durability of our rugged devices and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for replacements or refunds.

Return Process

• 1.
  Initiate a Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Package Your Device

  Securely pack the device in its original packaging including all accessories, manuals, and protective films to ensure a full refund.

• 3.
  Ship to Service Center

  Affix the provided shipping label and drop off the package at an authorized carrier location for inspection at our technical center.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund or replacement will be processed within 5-7 business days.